Delivery Policy
Return & Refund
Privacy Policy
How To Order
Payment & Taxes
Orders, delivery, and your Gadgets Lab account
These are the questions we hear most from customers in Lahore and across Pakistan. If yours is not here, email support@thegadgetslab.com or call +92 310 5869306 — we answer during store hours, 11am to 7pm.
We ship across Pakistan with standard courier partners. Every order is packed at our Johar Town store in Lahore. Once the parcel is handed over, you get a tracking number by email or SMS.
Add items to your cart, open Checkout, enter your delivery details, and complete payment. You will receive an order confirmation by email. If anything looks wrong, write to support@thegadgetslab.com or call +92 310 5869306 before the parcel leaves.
Lahore deliveries are usually 1–2 working days. Other cities typically take 2–5 working days, depending on the courier. We pack during store hours, 11am to 7pm.
All orders leave The Gadgets Lab at PIA Road, Near Pizza Online, Johar Town, Lahore. You can also collect from the same counter if you prefer to pick up.
Email support@thegadgetslab.com with your order number and the new address while the order is still processing. After it has shipped we cannot redirect the parcel, but we will help you contact the courier.
Use the same email you used at checkout. Reset the password from My Account if you have forgotten it. If the reset email does not arrive, check spam or message us — we can confirm the account from our side.
Unused items in original packaging can be returned within 7 days of delivery. Email support@thegadgetslab.com with your order number and photos if the item is damaged. Approved refunds go back to the original payment method.
Pay at checkout with the methods shown on the payment page, including bank transfer and cash on delivery where available. Prices are in PKR and include applicable taxes displayed at checkout.
